At mon éclat we have a 30-day Satisfaction Guarantee, AKA ‘Return Policy’, which means customers have 30 days from the day of purchase to request a return.
If you are not 100% satisfied with your purchase, you may return items for a full refund(including shipping costs) within 15 days from the date at which you placed the order. After 15 days up until 30 days from the date of order placement you may return items back to us in exchange for a voucher of the same value that can be used on site.
Note that for items paid in cash on delivery, a credit note of the same value will be issued on return of the item. We currently do not support cash refunds.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and earrings due to hygienic reasons. Please get in touch if you have questions or concerns about your specific item.
- In the same condition in which you received it,
- Unworn and unused with all tags
- In its original packaging.
To start the return process, contact us at firstname.lastname@example.org quoting the order number. We will send you all relevant instructions as to how to proceed with your return.
Items sent back to us without first requesting a return will not be accepted.