At mon éclat we have a 30-day Satisfaction Guarantee, AKA ‘Return Policy’, which means customers have 30 days from the day of purchase to request a return. 

If you are not 100% satisfied with your purchase, you may return items for a full refund(including shipping costs) within 15 days from the date at which you placed the order. After 15 days up until 30 days from the date of order placement you may return items back to us in exchange for a voucher of the same value that can be used on site.  

Exceptions / non-returnable items 

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and earrings due to hygienic reasons. Please get in touch if you have questions or concerns about your specific item.

Rings Special Returns

We understand that it is sometimes difficult to know your ring size so we've created a special returns policy for rings. We encourage you to purchase different sizes, try them on at home and return the ones which don't fit well for free. We'll organise a courier pickup to collect the returned items. 
The return must be requested within 15 days from the date at which you placed the order.

For all returns, to be eligible for a return, the item must be:
  • In the same condition in which you received it,
  • Unworn and unused with all tags
  • In its original packaging.

To start the return process, contact us at support@moneclat.com quoting order number. We will send you all relevant instructions as to how to proceed further and where to send your package or organise pickup.

Items sent back to us without first requesting a return will not be accepted.